Customer Satisfaction
A clear focus on customer needs in one of CAPS’ key strengths, and CAPS regularly evaluates its performance with regard to meeting customer needs and expectations. In addition to establishing a large number of channels for customers to feedback to CAPS their perception of its performance, CAPS conducts a formal customer survey twice a year to determine performance delivery.
CAPS measures its performance to customers along key service delivery dimensions. It has maintained strong scores from its customers for the quality of service delivered on all these dimensions, and was consistently rated excellent in the annual customer satisfaction survey.
Awards and Certifications
CAPS commitment to quality service has been recognised by the authorities as well as its peers:
| • |
Awarded ISO9001 and IQNet certification in 2004 by PSB Singapore |
| • |
CIO100 Honouree in 2003 for the ‘Innovative use of Technology’ by the CIO Magazine |
| • |
Nominee for the National Infocomm Award 2004 |
In addition, CAPS has found mention in several industry journals and the press. Some of these articles are available in our Press Room.
|
