Key Strengths

CAPS believes there are four key strengths that form the basis of its ability to meet and exceed customer expectations:

Strong Corporate Governance
Strong corporate governance is the bedrock which underpins CAPS’ success.

Independence
CAPS independence is essential to how we have guaranteed integrity of service and confidentiality of data to our customers.

Expertise
CAPS’ people and use of technology are key to its ability to provide cutting-edge service.

Customer Focus
Every customer is unique.

CAPS is committed to providing a premier quality service to every one of its customers.

Fundamental to this is a clear understanding of the ongoing needs and requirements of the customer. CAPS achieves this by putting in place detailed service definitions reinforced by stringent Service Level Agreements which are strictly adhered to.

Feedback mechanisms designed to produce rapid responses, regular customer relationship meetings, customer satisfaction surveys and other communication channels ensure that CAPS continues to focus on the evolving needs of customers.

This commitment to a quality service is reinforced by CAPS business operations being ISO certified.